Returns Policy

Returns and refunds

For orders placed from 13 September 2026. Orders placed earlier keep any more generous return terms that applied when the order was made. Your statutory rights are not affected.

Changing your mind

For most items bought through our website, you can cancel for any reason by telling us within 14 days after delivery. Email contact@thevoyagebird.co.uk or use our contact form with your name, order number and a clear statement that you wish to cancel. You do not need to give a reason. After telling us, please send the item back within a further 14 days to the address below.

Please pack returns securely. You may inspect an item as you would in a shop; original packaging is not required. If handling goes beyond what is needed to establish the item's nature, characteristics and functioning, we may deduct any reduction in value permitted by law. For a change-of-mind return, you pay the direct cost of return postage. We recommend a tracked service.

For cancellations, we refund the item price and any standard outbound delivery charge you paid. If you chose a more expensive delivery option, we refund only the standard delivery amount. We make the refund to your original payment method unless you agree otherwise, within 14 days of receiving the return or evidence that you sent it back, whichever is earlier.

Some items are exempt from the change-of-mind cancellation right, including personalised goods, perishable goods, newspapers and magazines, and sealed audio or video recordings, software, or health and hygiene goods once unsealed where the law provides an exception. We will not treat an item as exempt solely because it is vintage or second-hand.

Faulty or misdescribed items

If an item is faulty or not as described, contact us at contact@thevoyagebird.co.uk with your order number and details of the problem. Photos can help us resolve it faster but are not required. Your statutory rights are separate from, and are not limited by, the 14-day change-of-mind period. We will provide the remedy required by law and cover reasonable return costs where the item is faulty or misdescribed. Disclosed age-related wear or defects described before purchase are taken into account when assessing the item.

Return address

TheVoyageBird
Lytchett House, Unit 13
Freeland Park, Wareham Road
Poole, Lytchett Matravers
Dorset BH16 6FA
United Kingdom

If you are ordering from outside the UK, any mandatory consumer rights in your country also apply. Please contact us before sending an international return so we can provide instructions.