Frequently Answered Questions
I need help placing my order. Can I speak to someone?
Yes, of course. Drop us a message and someone will be back to you shortly.
(Typically within the hour) Contact
What is our processing time?
Orders are typically packed and dispatched same day (2pm cut off Mon - Sat) Weekend orders will be dispatched on Monday.
How much does delivery cost?
Orders within mainland UK are always FREE - No minimum spend.
International orders post will be charged at cost price.
Postal requirements
Should you have any specific postal requirements, do not hesitate to get in touch, you can use the contact form on the site.
Do we deliver to outside of the UK?
Orders to EU and other countries are sent via Royal Mail, Parcel-force Worldwide or international carriers and incur delivery charges. Please thoroughly check the destination country’s customs regulations. VAT and customs charges of the destination country are the customer’s
responsibility if goods are purchased for delivery outside the UK.
Wemay have to make a surcharge for deliveries to Isle of Man, Scottish Islands and Northern Ireland, However these will only be in line with the charges made by hauliers for such deliveries.
I want to buy a certain item, but it is showing as out of stock. Will it return to stocked soon?
For New Items:
We are constantly receiving new stock - If an item is showing online but is out of stock, It is likely the stock
will be replenished (typically within 7 days) Please check the next day for any updates.
Should the item not return to stock, it may have been a clearance line or part of limited stock that is not due
to be replenished.
Second Hand/ One off Items: Second hand items that appear as out of stock have recently SOLD, If you would like to know for definite
the stock status of any item do not hesitate to contact us, and we will look into this for you.
Will all of my goods be sent at the same time?
Typically, we pick all your items together and ship your entire order at the same
time. Depending upon the size/contents of the order, we may ship the order in more than one package. If you order an item which is marked 'pre-order' we will not usually dispatch your order until your whole order is ready. Let us know if you'd like part of it dispatching sooner, and we will of course be happy to help.
Where is my order?
We like to keep you updated at every stage of the order process. Click on "My account" to view your orders and check their statuses. If you checked out as a guest when you placed your order, your orders may not appear in this facility.
We'll email you when your order is dispatched, and then again when your delivery can be tracked online with our courier.
If you're unsure about anything, you can of course contact us, and we will get back to you as soon as possible.
How do I cancel or modify my order?
If you need to cancel or modify your order in any way, simply contact us.
Unfortunately, it is not possible to add products to your order after the order has been placed. Please note, personalized or made to order items can not be modified or cancelled once your order is submitted.
If your order has not yet been processed, we will always try to accommodate the request where possible. If the order has already been dispatched, we will be unable to modify the order or change the delivery address.
How do we package our items?
All items are handled with due diligence and packed appropriately with adequate packaging / protection to ensure safe shipping. We understand the etiquette of handling collectors items, packaging delicate pieces, not folding ephemera etc...